Frequently Asked Questions about Co-op
Frequently Asked Questions about Co-op
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- Understanding your T4A
- Understanding your Equity
- South Country Co-op Bylaws
- Change of Address Form
- Equity Withdrawal Form
Have questions about Co-op? We have answers!
- What is Co-op?
The CO-OP® brand is used by a network of retail co-operative associations across Western Canada that own and operate Co-op Agro Centres, Food Stores, Gas Bars/Convenience Stores, Home Centres, Liquor Stores, Pharmacies and more.
- Who owns and operates Co-op?
Every Co-op is owned by its members, who democratically elect a Board of Directors. The Board of Directors works with management to operate the business.
- Why is every Co-op store different?
Co-ops differ from community to community because they serve the unique needs of their local members. - How is Co-op different from other businesses?
A co-operative is a different way of doing business. It’s about people coming together in their communities for a common purpose. It provides the products and services that meet their needs.
- What is a co-operative?
The International Co-operative Alliance defines a co-operative as an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly owned and democratically-controlled enterprise.
Membership:
- Do I need to be a member to shop at Co-op?
Customers do not need a membership to shop at Co-op locations.
- Who can become a member?
While requirements may vary, membership is generally open to any individual over 16 years of age and businesses.
- How do I become a member?
It’s easy to become a member. Complete a Membership Application at your local Co-op location and purchase a share(s) of the Co-op.
- How much are Co-op shares?
The price of shares vary between Co-op and can range from $5 to $25, which is refundable should you wish to end your membership.
- What is a Co-op number?
Once your application is submitted, you will receive a Co-op number to use when making purchases at your local Co-op’s locations. This number tracks purchases and is used to determine potential cash back or equity.
- Can I use my Co-op number at all locations?
A Co-op number represents your membership and can only be used at locations operated by the individual Co-op assigning the number. Because each Co-op is a unique business that is locally owned and operated, run by a local board of directors, your Co-op number cannot be used across Western Canada. However, you can purchase shares in as many co-op associations as you wish.
- What is cash back and equity?
Local Co-ops often share any profits realized in a year with their members. The Board of Directors approves an amount, which is returned to members as a percentage of their yearly purchases. Members will receive some of this in cash and the rest will be deposited into an equity savings account that grows over time.
- When do I receive cash back and equity?
If cash back and equity is approved by your local co-op’s board of directors, they will be distributed once all accounting of the Co-op’s finances have been completed after its fiscal year end, which differs for each organization.
- Why do you require my Social Insurance Number?
Your Social Insurance Number is required under the Income Tax Act for tax reporting purposes. Similar to some financial investments, cashback or equity distributed to Co-op members is considered taxable income. Your local Co-op may issue a T4A form in advance of filing deadlines.
Questions about Equity:
Q: How much equity do I have?
A: Our Administration Offices can give you an updated value of your equity at any time.
Q: I’ve moved. How do I change my address?
A: Visit any of our locations to fill out a change of address form.
Q: How do I withdraw my equity?
A: Under the by-laws of South Country Co-op Limited, there are three options available for members to withdraw their equity:
• If the member passes away: In the event of the death of a member, the Co-operative will pay all equity to the member’s estate. If a surviving spouse or a member of the family wishes to retain the same Co-op number, this should be indicated on the Application for Withdrawal, and $5.00 will be retained in order to keep the membership active. If a joint member passes away, the membership must be transferred into a sole membership of the surviving member by filling out the Equity Transfer portion of the form.
• When the member reaches the age of 65: Application for repayment can be made any time after a member reaches the age of 65. Joint member equity is payable only when the younger individual in the membership reaches the age of 65. Equity of $200.00 will be retained in order to keep the membership active.
• If a member moves out of the trading area: Application for withdrawal can be made if a member has established a permanent residence outside of the South Country Co-op trading area. In accordance with the by-laws, these application payouts are issued 90 days following board approval. The full amount of equity is paid out, resulting in the membership being cancelled.
Q: After I apply, when will I get my equity cheque?
A: All Equity Withdrawal applications are reviewed and approved by our board members during a scheduled board meeting once per month. Estate and Over Age payouts are approved monthly.
Q: I've moved, but I had purchases this year. Will I receive an equity cheque for those purchases if I've withdrawn my equity?
A: Yes. If you would like to be paid equity on your purchases for the current year before your application is approved, please indicate on the form that you would like to "REPAY ONLY AFTER ALLOCATION FOR CURRENT YEAR HAS BEEN DECLARED AND PROCESSED". If this option is chosen, your equity will be paid out after our year-end is processed.
Q: I didn’t receive my equity cheque/statement/T4A?
A: Contact our Support Center for assistance - 1-877-528-6688
